SMART Workforce Management Solutions

A leading provider of solutions for workforce management for over twenty years, SMART has helped some of the world's most successful companies maximise the performance, productivity and value of their people. In turn, this has enabled our customers to achieve a sustainable reduction in their people costs of up to 10%.
Delivering a complete solution, from time and attendance to workforce scheduling and from development to installation to customer support, our customers enjoy a more flexible working environment and an improved work-life balance for their greatest asset – their workforce.
SMART Workforce Management Solutions:
Manage complex shifts and annualised hours
Right size staff instantly to meet fluctuating demands
Cut absenteeism and recruitment costs
End spiralling overtime and see productivity climb
Improve employee relationships with powerful self-service
Implement flexible working and create business agility
Customers Include: Ocado, Gist, Habitat, Jaguar, JCB, NHS, Mandarin Oriental, Sainsbury's, Swissport, Trailfinders, Tussauds Group and Greater Manchester Fire.
SMART Technology
SMART's integrated solutions for workforce management provide efficient people management anywhere in the world. Developed using microsoft.NET technology, our zero-footprint web solutions are flexible, reliable, scalable and easy to implement. Whether fully installed on site, delivered as a managed or hosted service, the architecture enables you to focus on the specific areas of priority, and reconfigure the system at will to meet new challenges such as changes to Working Time Regulations. SMART systems enable planning, data capture and authorisation anywhere and everywhere you need it. Web-based advanced self-service, touch-screen kiosks and mobile activation via phone and PDA, ensure that employees can use the system even if they don't have PC access. Zero footprint SMART Web Technology ensures that no desktop installation or downloading of components, applets or software are required. It also ensures low network installation costs across all SMART solution modules and even lower maintenance/upgrade overheads in the future.
Customers
Our customers include some of the world's best known organisations, and our solutions and expertise extend to cover a broad range of industries including, Aviation, Logistics, Services, Manufacturing, Retail, Hospitality, Government and Healthcare.
Professional Support
SMART's focus and dedication to end-to-end customer support ensures that you enjoy maximum benefit with minimal cost of ownership. SMART delivers a comprehensive range of services, including; Project management, Implementation, Business Consulting, Training, Technology Support and more. This ensures that we future-proof your investment and provide a workforce solution that will meet your needs today and into the future.

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Risks of not moving towards outsourcing, specifically Smart-Sourcing.

In many ways, we only need to look to the U.S. automotive industry to answer that question. In manufacturing, those industries that delayed or simply ignored the move to off shoring paid and continue to pay a heavy price. Change in any industry is painful, especially when the industry is accustomed to premier stature. The only thing more painful, in the long run, is ignoring the change. We need to face the challenge and opportunity of globalization with a retooling of our educational systems and our workforce. For those individuals, organizations and nations who resist the future will be uncompromising in passing judgment on their inability to keep pace.

Smart-sourcing Dependence on Intelligent Knowledge of a Company's Core Competency

Simply put, you cannot smart-source without an explicit and well understood definition of a company’s core competency because you will not have a solid foundation for partnering on what is non-core. It is amazing how often a senior exec at an organization will be stumped by the question of core competency. Far too many people define a core competency as a product or service. Core competencies are rooted much deeper in an organization's culture, brand, and behaviors than any product or service. Understanding your core competency is essential if you are to identify where you should focus your energy and resources. It is also key in accepting those things that detract from, dilute or otherwise compete for your resources.

Once a company understands its core competency, it should proceed in the following manner.
Knowing what you are best at is a start. But then you need to objectively understand the metrics of performance in both your core and non-core areas. In a Smart-Sourcing analysis, you will actually rate your processes on two dimensions: from core to none- core; and then from high performance to low performance. The result will be a set of four categories of process, those that you Optimize, Reengineer, Outsource and Offshore. This is a rigorous process that takes much of the guesswork out of an outsourcing and off shoring decision by making it objective and methodical. As amazing as it may seem, to date most outsourcing and off shoring decisions have involved much more seat-of-the-pants and intuitive decision making than methodology. Smart-Sourcing is about moving the decision from art form to science